NY Gold Co’s return and exchange policy is limited to five (5) business days from the date that you receive the item.  You must notify NY Gold Co’s Customer Service Department via telephone at 718-507-8787 within five (5) business days from the date that you receive the item and follow the instructions provided to you, at that time.  Shipping and handling charges are non-refundable.  You are fully responsible for all taxes, as well as return shipping and handling costs.  NY Gold Co may reject any returned or exchanged item that does not reasonably conform to these terms.  If the case of a request for an exchange, NY Gold Co expressly reserves the right, in its sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable.  Returns, refunds and exchanges are subject to NY Gold Co’s Market Loss Policy. Any and all market gains on refunds, returns, and exchanges shall belong solely to NY Gold Co.

All sales are final. No returns, no exchange, no credit.

For All valid returns, there will be a 5% restocking fee.