At New York Gold Co., we highly value your satisfaction and are committed to providing excellent customer service. We have developed a comprehensive refund, return, and exchange policy that covers all items, including bullion and certified coins. This policy allows you to have peace of mind when purchasing from us. Here are the details:
Eligibility: Our policy is applicable for seven days starting from the date you receive your items. To enable a refund, return, or exchange, you must notify our Returns Department within seven days by emailing . Please include your order details and the reason for the return.
Packaging: The product you want to return must be kept in its original packaging. This ensures that it remains protected and in the best possible condition for assessment and processing.
Return Authorization: Upon contacting our Returns Department, you will receive detailed instructions on proceeding with the return. Then, we will provide you with a Return Authorization Number that should be included in your return package. Additionally, if you return serialized bullion, please ensure the serial number matches the one mentioned on your purchase receipt.
Shipping and Handling Charges: Please note that shipping and handling charges are non-refundable. When returning an item, you must carefully package it to prevent any damage during transit. Additionally, you are responsible for bearing the expenses associated with the return shipping.
Return Assessment: Our team will thoroughly inspect the returned item to ensure it complies with our requirements. New York Gold Co. has the right to reject any return that does not meet all the guidelines.
Restocking Fee and Processing Fee: In the case of refunded orders, a restocking fee will apply. The restocking fee will be calculated as between $50 and 5% of the total order price. We know that every situation is different. Thus, we are committed to finding a suitable resolution for you. If we don’t see a perfect replacement, we will help you to find alternative solutions or offer a full refund. We can issue refunds in the form of New York Gold Co. store credit, allowing you to utilize the credited amount for future purchases.
Market Loss and Gain: For returns involving bullion-related items, New York Gold Co. may, at our discretion, require you to cover any market loss incurred during the return process. However, any market gain on refunded items will remain the property of New York Gold Co.
Pricing and Information Accuracy: While we make every effort to ensure the product’s accuracy and pricing information, there may be instances where errors occur. If an item is listed with an incorrect price or data due to a pricing or product error, we retain the right to decline or cancel any orders for that specific item. Should such a situation arise, we will promptly contact you to provide further instructions or notify you of the cancellation. Kindly be aware that prices and availability of our items are subject to change without any prior notice.
Additional Terms: Certain products may have different terms and conditions that apply. These specific terms, such as pricing details, payment methods, and our policies regarding returns, refunds, cancellations, and exchanges, can be found on the respective product pages. Please carefully review these additional terms before making a purchase.
We are committed to guaranteeing your satisfaction, and if you come across any concerns or difficulties, please feel free to reach us. Our team is available to assist you and work towards finding the most suitable resolution to address your needs. At New York Gold Co., we value your trust and strive to provide a seamless and enjoyable experience for all your precious metal needs.
Additional Terms – Additional terms relating to certain products (such as prices, methods of payment, and our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products.